At PictureToText.info, we strive to offer the best service to our users. Our premium plans come with additional features designed to enhance your experience. While we aim to provide a seamless service, we understand that questions about refunds may arise. Below, you'll find answers to common refund-related queries. Please review the policy carefully before making a purchase.
No, unfortunately, we do not offer refunds once the premium subscription has been activated or used. This is because the premium version includes enhanced features like increased image size, submission limits, and more total images. The text extraction feature remains the same between free and premium versions.
We rarely experience downtime. However, if the website is unavailable for an entire day or if your queries run out and don't process as expected, we won't be able to issue a refund. Instead, we're happy to extend your query limit or extend your access by an extra day to make up for it.
Yes! If you accidentally purchase the same plan twice, we will gladly refund one of the payments.
In this case, refunds are not available for both plans. If you've purchased both weekly and monthly plans, we'll increase your usage limit and extend your plan duration instead. If you've purchased monthly and yearly plans, we'll refund the monthly one or extend your usage time if you prefer.
We're sorry, but purchases made during a sale or at a discounted price are non-refundable. However, we'll gladly help you cancel any future auto-renewal charges.
If you choose auto-renewal when subscribing, your plan will automatically renew at the end of each period. Once a charge goes through, it cannot be refunded. If you no longer want the service, contact us to cancel the auto-renewal for future charges. You can reach us at [email protected].